Electric taps can be returned within one month of date of purchase, providing that they are unused and the packaging is undamaged. Please obtain authorisation from our Customer Services Team before return. We reserve the right to apply a 15% restocking charge.
To return goods, you must contact us on +353 (0) 25 84290 or email [email protected]
When a complete product has been purchased, it is considered to be accepted at the point of installation and is therefore outside of the standard returns process (cover is then under the standard guarantee terms and conditions). Please ensure you have checked that all items are in the box prior to installation, as claims for lost parts cannot be considered after the unit has been installed.
Once you have contacted Watersave, the goods must be received at Watersave within 14 days. The goods must be unused and in the original undamaged packaging. We also recommend returned goods are suitably packaged, insured appropriately and sent via a ‘traceable’ carrier with proof of posting.
After the one month period has expired, we reserve the right not to accept goods back.
Unless the item is faulty, Watersave will not be responsible for the return carriage. Any fault will need to be verified by Watersave Quality Control before a refund is considered.
Packaging costs, consequential losses or unreasonable postage costs for faulty returns will not be considered.
A refund will be issued upon receipt of goods and can only be made to the original card payment was taken from, or via a cheque sent to the original invoice address.
This is in line with European distance selling directives.